Empowering schools, educators, parents and learners with world-class education services for the 21st century across the Middle East & Africa.
EduEnhance Refund & Delivery Policy for Intangible Goods
1. General Policy
We strive to provide the highest quality educational materials and services. Due to the nature of intangible goods (including online programs and e-books), we do not offer refunds unless there is a specific issue with the goods delivered or they were damaged before delivery.
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2. Eligibility for Refunds
Refunds are only issued under the following conditions:
• Defective Online Programs: If the online program content is defective, inaccessible, or not as described, you may request a refund within 14 days of purchase.
• Damaged E-Books: If an e-book file is corrupted or not readable, you may request a refund within 14 days of purchase, provided the e-book has not been successfully downloaded.
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3. How to Request a Refund
To request a refund under the eligible conditions, please contact our customer service team at info@eduenhance.net with the following information:
- Your name
- Order number
- Description of the issue
- Proof of purchase
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4. Processing Refunds
Refunds will be processed within 7-10 business days after your request is approved. Refunds will be issued to the original method of payment.
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5. Non-Refundable Situations
- Change of mind after purchase.
- Incompatibility with user’s devices or software.
- User's inability to access the materials due to lack of technical knowledge or issues on the user’s side.
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6. Special Circumstances
We understand that there may be exceptional cases where a refund is requested outside the standard policy terms. These will be reviewed on a case-by-case basis.
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7. Contact Us
For any questions or concerns about our refund policy, please reach out to our customer service team at [Customer Service Email] or call [Customer Service Phone Number].
EduEnhance Delivery Policy for Intangible Goods
1. General Policy
Our digital products, including online programs and e-books, are delivered within two weeks upon successful payment. Below are the details regarding the delivery process.
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2. Delivery Method
- Online Programs: Upon completing your purchase, you will receive an email requesting onboarding information for the online learning platforms we provide access to. If you do not receive this email within two working days, please check your spam/junk folder or contact us.
- E-Books: After purchase, you will receive an email requesting information to offer you access to the e-books you have purchased.
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3. Delivery Issues
If you encounter any issues accessing your purchased products, please contact our support team at info@eduenhance.net or call +971566904089. We are committed to resolving any delivery issues promptly.
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4. Email Confirmation
You will receive an email confirmation within two working days after your purchase. This email will contain:
- Details of the purchased item(s)
- Instructions for onboarding your school (leaders, teachers and/or students), obtaining access to our online programs or downloading the e-books
- Contact information for customer support
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5. Security and Access
Ensure your email address and other contact details are accurate to avoid delivery issues. All digital products are intended for the purchaser’s use (as authorized by your contract with EduEnhance) and must not be shared, resold, or distributed.
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6. Contact Us
For any questions or concerns about our delivery policy, please reach out to our customer service team at info@eduenhance.net or call +971566904089.
Thank you for choosing our educational services. We are committed to providing you with cutting-edge, research-based education programs and resources.